Receipts, card details and payment problems
Find an invoice, update your card, or sort out a payment that failed.
Invoices and card details (web)
Go to Settings, Subscription, "Change plan", then "Manage billing". It opens your billing page, hosted by Stripe, where you can download invoices, update your card and cancel, all in one place.
When a payment does not go through
If a renewal on the web cannot be charged, your plan keeps working while the card is retried. Update your card under "Manage billing" and the next attempt picks it up. If it still cannot be charged, the account moves to the Free plan and bank sync switches off, and you can start the plan again any time.
For Apple and Google subscriptions, the store retries the payment and tells you what to do. Settings shows "Payment problem" while it is retrying.
Receipts and refunds from Apple or Google
Apple and Google send the receipts for subscriptions bought in the phone apps, and refunds for those are requested from Apple or Google, not from us.
A charge you did not expect
For a charge on the web, email support@kiwibudget.nz with the date and the amount and we will look into it. Nothing here takes away your rights under the Consumer Guarantees Act.
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